Portless is an e-commerce logistics and fulfillment company focused on enabling direct-to-consumer brands to streamline their supply chains and ship globally with better cash flow, fewer delays, and lower inventory risk. Serving retail, e-commerce, and apparel brands, Portless successfully manages complex global fulfillment operations.
As a fast-growing startup operating across North America, Europe, and Asia, Portless needed to stay ahead of the curve in operational efficiency and data management while maintaining their competitive edge in a rapidly evolving industry.
Like many modern enterprise startups, Portless faced a critical data chaos problem. Jonathan Frankel, COO of Portless, described their core challenge simply: "Find a needle in a haystack."
The company's information was scattered across numerous disconnected systems:
.svg){kind=icon}
Email and Slack for communication
Zendesk for customer support
HubSpot for CRM
Jira for project management
Notion for documentation
Airtable and BigQuery for data analytics
Multiple other specialized tools
Critical Pain Points:
Time Drain: Account managers spent up to 4 hours every two weeks manually compiling portfolio health reports
Limited Visibility: With numerous Zendesk tickets weekly, critical customer issues were getting buried and missed
Search Frustration: "Slack search is horrible," Jonathan noted. Finding any information typically took hours
Manual Work: Simple tasks like preparing for meetings or pulling data from multiple sources consumed significant time
Disconnected Insights: No way to combine structured data (metrics, usage) with unstructured data (emails, conversations) for a complete picture
"Like most modern enterprises, we have email, Slack, Notion, Zendesk, HubSpot, Jira... and a couple of other systems. Data is stored in all of those places, but there is no unified system or method of cross-referencing information. Just finding something can sometimes be difficult."
— Jonathan Frankel, COO, Portless
After evaluating more than five competing tools including Glean and Unleash, Portless selected Jigso. What set Jigso apart was its proactive, AI-powered approach that goes beyond simple search to deliver actionable intelligence and work.
Implementation & Integration
Jigso connected seamlessly with Portless's entire tech stack:
HubSpot - CRM and sales data
Zendesk - Customer support tickets and knowledge base
Jira - Project management and issue tracking
BigQuery - Data warehouse and analytics
Google Workspace - Email and productivity tools
Slack - Team communication
Notion - Documentation and knowledge base
1. Proactive Customer Issue Detection
Jigso automatically monitors all 1,000+ weekly Zendesk tickets and sends the operations team weekly alerts about tickets with very negative sentiment or bad customer experiences.
"We set up a weekly alert to review the Zendesk tickets to alert us about any negative sentiment or bad customer experiences. So for example, I received my alert this morning, and there were a handful in there. As I read through them on Jigso, I noticed that one was a bad customer experience I never would have seen. It was one of a thousand customer service tickets. Being able to easily highlight such an issue is just a glimpse into the power of Jigso."
shared Jonathan Frankel, COO, Portless
2. Automated Account Management Reporting
The Director of Account Management previously spent 4 hours every two weeks manually compiling portfolio health reports for their top 20-25 accounts.
Result: What took 4 hours is now generated with a single click in Jigso.
"The director of account management puts together a bi-weekly report for all our top accounts. It would take the team four hours to compete at least every two weeks. Now, it’s done with the click of one button. The team loves it. What took them hours every two weeks, is literally a button click now."
3. Precise Search Across the Organization & Systems
The operations team uses Jigso daily for quick information retrieval that would otherwise take significant time.
Impact: "That's time saved daily... It's the digging into things that is a major time consumer."
ROI Calculation: At just one director saving 2 hours per week (100 hours per year), the solution pays for itself multiple times over - not counting the time savings across the entire organization.
Time Savings: 20 minutes per day per user on average, with power users saving multiple hours per week
Improved Customer Experience: Proactive identification of at-risk customers before issues escalate
Better Decision Making: 360 degree views combining structured and unstructured data for complete context
Reduced Churn Risk: Early detection of negative sentiment allows for proactive intervention
Strategic Advantage: Positioned as an AI-forward company to board and investors
“When I'm preparing for board meetings, I was happy to put AI adoption into the board deck. All boards want to see their portfolio companies adopting AI, and I was happy to be able to show them we are not just making noise about AI, we have adopted a Work AI tool that is actually useful and contributes to productivity. Jigso is an essential part of our organization’s AI adoption keeping us ahead of the curve and creating efficiencies.”
What made Jigso stand out from competitors:
Proactive, Not Reactive: Jigso doesn't just search - it monitors, alerts, and surfaces insights before problems arise
Zero Hallucinations: Every answer grounded in actual business data with citations
360° Intelligence: Combines structured data (metrics) with unstructured data (emails, conversations) for complete context
Native AI Integration: Built for AI from the ground up, not retrofitted search technology
Quick Deployment: Up and running in weeks, not months
About Jigso
Jigso is an AI-powered platform that acts as a Chief of Staff for every employee, connecting all business systems to eliminate data chaos and multiply team productivity. By combining structured and unstructured data with proactive intelligence and zero hallucinations, Jigso helps modern companies make better decisions faster.
